Passengers do not think in fare engines, APIs or cloud architecture. They think in moments: planning a trip, managing a concession, getting home on time. When those moments feel effortless, intelligent mobility is doing its job.
In Canberra, MyWay+ represents a decisive move towards that simplicity. Built on our multimodal platform for NEC Australia, in partnership with Transport Canberra, MyWay+ is reshaping how a city connects passengers, transport modes and operations in real time. Its recent recognition at the ITS Australia Awards, where NEC won the Intelligent Mobility category for MyWay+, signals that the industry sees this as more than a local upgrade. It is a new benchmark.
From a SkedGo perspective, MyWay+ demonstrates what happens when journey planning, payments and digital identity are designed as one coherent system rather than as parallel layers.
Mark Messenger, NEC Head of Smart Transport ANZ, said:MyWay+ is a strong example of what can be achieved through a close partnership between NEC and SkedGo. By combining SkedGo’s world‑class journey planning capability with NEC’s integrated mobility and transport platforms, we worked together with Transport Canberra to deliver a solution that improves how customers plan, access and experience public transport across the ACT.
A single account. Multiple ways to travel.
For years, public transport has offered choice without cohesion: smartcards alongside paper tickets, contactless bank cards introduced as an overlay, mobile apps operating in isolation. The passenger experience improved incrementally, but fragmentation remained.
MyWay+ addresses that fragmentation through a unified digital identity. For the first time in Australia, passengers can manage multiple fare media under one account, including:
- EMV contactless bank cards
- QR-based mobile tickets
- Smartcards
- Linked concession entitlements
Instead of asking passengers to navigate different channels, MyWay+ brings them together within one environment that combines real-time journey planning, paperless ticketing and account management.
The result is clarity. Fare capping, concession eligibility and payment history are applied at account level, allowing policy to evolve without disrupting the passenger interface. That shift from media-based to account-based logic is central to modern mobility systems.
Built for operators as much as passengers
Simplicity at the front end must be matched by intelligence at the back end. MyWay+ runs on a cloud-native, modular architecture designed for long-term adaptability.
Key design principles include:
- Open APIs to enable integration with other systems and future modes
- A rule-based fare engine that supports flexible fare policy management
- Real-time data flows connecting passengers, fleet and operations
For operators, this translates into actionable network insight. Live data and analytics support evidence-based service adjustments. Fare rules can be updated without replacing infrastructure. New services, including on-demand or emerging modes, can be integrated without rebuilding the system.
In an environment where cities are balancing fiscal discipline, sustainability targets and rising customer expectations, this flexibility is not optional. It is foundational.
Recognition of a new model for intelligent mobility
The Intelligent Mobility award from ITS Australia recognises the strength of the partnership between NEC, Transport Canberra and SkedGo, and it validates a model where routing intelligence, digital identity and fare logic operate as a single ecosystem.
MyWay+ shows that intelligent mobility is not achieved by layering new features onto legacy systems. It requires rethinking the architecture so that:
- Identity, payment and journey planning are integrated by design
- Policy can adapt without disrupting the user experience
- Data supports continuous operational improvement
From Canberra to scalable transformation
Although purpose-built for Canberra, the MyWay+ platform was designed to flex. Its modular structure and open framework allow configuration for different governance models, fare policies and network complexities.
As cities across Australia and beyond seek to modernise transport infrastructure, the lesson from Canberra is clear: integration delivers both passenger simplicity and operational intelligence.
MyWay+ provides a practical demonstration of what intelligent mobility can look like in action. The next step for the sector is to build on this momentum, move beyond fragmented ticketing and towards cohesive, scalable platforms that place the passenger at the centre.
About NEC
NEC Australia is a leading provider of technology solutions that help governments and organisations deliver smarter, more connected services. In the transport sector, NEC develops advanced mobility platforms that integrate ticketing, passenger information, journey planning and operational insights into a single ecosystem. These solutions help transport authorities improve the passenger experience, optimise network performance and support more sustainable urban mobility.
About SkedGo
SkedGo is a leading innovator in mobility solutions, committed to shaping the future of transportation. With a focus on innovation, we deliver user-centric applications that enhance the travel experience.
Our award-winning technology currently integrates over 4,000 transport service providers worldwide and has a strong focus on customisation, which enables clients to offer more sustainable, active and accessible mobility solutions. We are a Certified B Corporation, having been recognised for our high standard of social and environmental performance, transparency and accountability. We are ISO27001 certified.
This article was originally published by SkedGo.
