Hitachi Rail’s 360Pass app has entered commercial service in Genoa, Italy under a new agreement with the city’s transit authority, AMT.

With this launch, the 360Pass, known as GoGoGe in Genoa, is now available to all 600,000 citizens and 3,500,000 annual visitors in the city following a successful year-long trial.

HItachi 360Pass
The new mobile app allows passengers to access every mode of public transport in a city hands-free

The multi-modal transport app allows users to plan, book, and pay the cheapest fare for trips by integrating the city’s public and private transport systems.

The 360Pass eradicates the need for users to buy a traditional paper ticket or download multiple apps. Instead, it connects with 5G Bluetooth sensors on services and stops around the city to identify when the passenger has boarded, how far they have travelled and when they disembarked.

The system then calculates the best-possible fare for the user across all modes of transport.

In total, 663 city buses, 2500 bus stops, the metro line, two funiculars, a historic hillside railway, 10 public lifts and two suburban bus routes spanning 50km have been connected to this system.

App users can also hire an electric car, pay for parking or find an e-moped via the app.

Ilaria Gavuglio, President of AMT said:

It’s an issue of great satisfaction to have made GoGoGe available to all people. It is the first example of an App providing MaaS in Genoa, and is the result of great teamwork between AMT, Municipality of Genoa, Hitachi Rail and MyCicero.

This is an advanced technology that allows the user to move around our territory in the most practical, simple and innovative way possible. Just by using their smartphone, people can move around the city choosing the transport mode that best suits their needs: our transport system, electric cars or train, at the best possible rate. Also thanks to GoGoGe, we are designing the mobility of the future, based on intermodality, simplicity, convenience and sustainability.

The 360Pass app provides passengers with the fastest and most convenient multi-modal route options and real-time journey information.

Furthermore, it allows passengers to check how busy bus services are and choose less crowded options.

In addition to this commercial launch, through a new partnership with Trenitalia, app users will also now be able to access the lowest possible weekly fares for regional and intercity trains to and from Genoa.

Alessandro de Grazia, Group Head of Digital Sales and Smart Ticketing, Hitachi Rail, said:

This is a major achievement in our ground-breaking work to digitally connect a city’s entire public transport infrastructure. Our completely-free to use, 360Pass app transforming how people travel. For the first time, a person can plan, book and pay for a multi-modal journey involving inter-city trains, trams, buses, metros and e-scooters all through one app.

This app facilitates travel from the private car to public transport for both the 600,000 residents of Genoa and the 3,500,000 visitors who flock to the city. Its power and simplicity is helping the city reduce emissions and congestion.


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