Cubic Transportation Systems
Cubic Urban Mobility Back Office – Unifying Metropolitan Travel
Cubic Urban Mobility Office is inspired by NextCity, Cubic’s vision for city management and integrated traveler payment and information. It’s a versatile platform, including modular software and services, for evolving travel experiences throughout metropolitan regions.
The Foundation for Advanced Urban Mobility
The Cubic Urban Mobility Back Office Suite is an essential part of the comprehensive solutions Cubic delivers to support urban travelers. This integrated collection of back office software and managed services powers the customer management and financial operations of multimodal transportation agencies serving some of the largest metropolitan regions worldwide.
Examples of Urban Mobility Back Office Suite benefits for agencies and travelers include:
- Enabling Mobility as a Service (MasS) with a single funding source for managing travel
- Unifying fare collection across complex urban environments by integrating travel modes
- Adding open payment capabilities for agencies and travelers
Integrate with New and Existing Mobility Systems
Cubic provides flexible options for using the Urban Mobility Back Office Suite. It can serve as an integral part of a new Cubic transportation solution including complementary services, software and hardware, or as an upgrade component to an existing system. This flexibility of integration ensures that Cubic continues designing, implementing and supporting the most advanced urban mobility environments.
Support Innovation with Rich Functionality
The Urban Mobility Back Office Suite includes powerful functionality that creates opportunities for advancing metropolitan travel. Examples include accounting support for business partnerships throughout the community, automated credit card fraud monitoring and chargeback processing, and rich data access for identifying trends, influencing travel and developing new revenue streams.
Improve the Experiences of Multimodal Travelers
Multimodal account management provides the convenience of managing travel across multiple transportation service providers with a single funding source, integrated travel history, and the opportunity to take advantage of multimodal discounts and other incentives offered by participating service providers.
Evolve, Scale, and Extend the Urban Travel Environment
The Urban Mobility Back Office supports the growth of travel environments to very large volumes and introduces innovative service providers. Use of industry standard open APIs ensures a developer- friendly model for integrating new services and devices into the system. Cloud technologies provide an efficient means for scaling up as needed. A modular architecture provides agencies with greater choice in the selection of technologies, applications and devices.
Automate Business Processes to Reduce Workloads
Streamlined business processes with flexible business rules provide operational cost savings, supported by real-time fraud detection, automation of chargeback processing and bank fee monitoring. The Cubic back office also introduces brand-specific aggregation powered by Transport for London (TfL) intellectual property (IP) to minimize bank fees.
Increase Customer Service and Traveler Satisfaction
By simplifying fare payments for travelers with support for mobile wallets and contactless bankcards, customer experiences are improved with intelligent missing tap correction and service disruption management. Customers are empowered to resolve basic issues with flexible self-service options and customizable notifications, while the introduction of fare-capping options makest travel payments more equitable. Customer service systems also can be leveraged using open APIs.
Expand Mobility System Integration Capabilities
Integrate the Urban Mobility Back Office Suite with existing and future systems using industry standard and open APIs. This simplifies the creation of certified Internet applications, connection to external data sources, and publishing of information to authorized parties. An open and extensible architecture also supports flexibility for choosing external services, applications and devices to enable new revenue stream opportunities.
Simplify Agency Asset Management and Monitoring
Asset information can be centralized to create an accurate portfolio including device configuration and status data, and fare collection equipment can be remotely monitored, managed and updated, minimizing the need to dispatch service technicians. Also supported is the ability to collect, track and manage events from field-installed equipment to predict and prevent service disruptions, complemented by integrated data and metrics with asset management tools.
The Cubic Urban Mobility Back Office Suite is an essential part of the comprehensive solutions Cubic delivers to support urban travelers.
