Cubic Road User Charging

Cubic Road User Charging
Address: 5650 Kearny Mesa Rd
San Diego
CA 92111
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Cubic Transportation Systems

Cubic Road User Charging – Tackling Urban Congestion

The road user charging industry faces formidable new challenges. Long gone are the days of anonymous patrons throwing money into a basket or handing over cash to a toll collector. The transportation landscape is undergoing a transformation of the century: innovative services, new partnership models and changing user demands add unprecedented layers of complexity to transportation networks. This new landscape calls for powerful, modern and flexible congestion management approaches which seamlessly integrate with the more traditional electronic tolling systems that first transformedthe industry more than 20 years ago.

That’s why we developed the Cubic Road User Charging Solution — a robust, integrated and customer-focused congestion management platform that offers efficient, accurate and low-cost collection of revenue in the context of user journeys. Featuring multi-modal integration, complex pricing models and a single user account for managing all transportation needs, the Cubic Road User Charging Solution can provide cities with the necessary back office to keep up with today’s infrastructure demands, while helping them better prepare for the future.

  • One-stop-shop for congestion management
  • Flexible, easily configurable system
  • Robust CRM component
  • Superior financial accountability

Flexibility When You Need It

Cubic Road User Charging Solution provides an alternative to inflexible and proprietary systems that are difficult and expensive to change, customize, maintain and modernize. We integrate best-of-breed components familiar to the top blue chip firms in the financial services and logistics industries with an extensive experience in transportation revenue management. Every aspect of the solution is designed for configurability — changes can be made quickly and cost effectively. By working closely with our industry partners using commercially available, leading-edge technologies, our platform is designed to grow as customer’s needs change, thus extending the useful life of the system.

Designed with an Eye to the Future

Cubic’s Road User Charging Solution is developed from the ground up for enhanced operations, customer services, and financial security management. It embeds specific deployment requirements within business processes rather than compiled code, resulting in low- cost, future-proof deployments that are both horizontally and vertically scalable. The platform can be adapted to new technologies, operational and payment models and can easily scale to add capacity, facilities and agencies, including multi-authority support and multimodal transportation.

Big Data Focus

Our next-generation platform is built around an enterprise-class database designed to retain the highest levels of performance at all transaction volumes and system loads, as cities become “smarter” and increase their data footprint. A highly secure architecture provides Personally Identifiable Information (PII) protection and Payment Card Industry (PCI) compliance for payment transactions. Through our data provenance approach, a wide variety of users can quickly identify issues with data flow without requiring specialized support.

Services that Enhance the Journey

Cubic Road User Charging Solution integrates easily with a number of Cubic Services, including community outreach and customer education, operational planning assistance, and data analytics, to make journeys safer, smarter and more efficient for providers and commuters alike.

The Future of Road User Charging

Cubic Road User Charging Solution is a one-stop-shop for effective congestion management and holistic revenue collection, featuring a number of modern capabilities:

  • Financial Accounting and Revenue Apportionment – A robust system manages the day-to-day clearing and settlement for financial transactions including payment receipts, fees, refunds, customer adjustments and chargeback processing. Daily closings and summaries make revenue allocation simple, while transaction level detail and reconciliation provide full auditability.
  • Flexible Business Rules – Business and financial apportionment rules are configurable and intuitive to enable easy changes over time.
  • Efficient Image Review – Transaction images are provided in a user-efficient manner to minimize time per image. Images are pre- loaded and presented with variations to avoid manual adjustments during review. Queue logic can be easily modified without reprogramming.
  • Customer Management – A number of commercial, Off-The-Shelf (OCTS) product capabilities enhance customer service operations and shorten call center response times. Customer interactions are managed through a web-and smartphone-enabled Customer Relationship Management (CRM) platform. Available customer-assisted channels include retail points of sale, Integrated Voice Response (IVR) and call center systems. Customer self-service channels consist of interactive and mobile websites, smartphone applications and Short Message Service (SMS) capabilities.
  • Trip Reconstruction and Pricing – Cubic Road User Charging Solution can be extended to include capabilities such as trip reconstruction and sophisticated dynamic pricing. Integrated trip building and reconstruction enables a complete trip to be constructed and appropriate rates applied based on business rules. Pricing models are available by facility or plaza, including static, variable and dynamic pricing.

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