Hitachi Rail’s new contactless payment ticketing system has received 3.5 million taps within its first three months of operation in Auckland, New Zealand.
The new system, which went live across all modes of transport in November 2024, saw more than 9,000 taps on its first day of operation, reaching 1 million on day 33 and 3.5 million on day 97.
In order to implement the system, Hitachi Rail and Auckland Transport (AT) installed overall upgrades to the network’s existing payment validation infrastructure, as well as delivering the Transcity™ Account-Based Ticketing (ABT) back-office and APIs to support the new technology.
Completed upgrades include updates made to 3,825 bus validators, 180 platforms validators and 100 new card readers installed at rail and ferry platforms across the city.
The entire process was completed in 15 months, from the launch of the project to its full implementation.
Jean-Marc Reynaud, VP Hitachi Rail RCS, said:This contract celebrates the long-lasting support of Hitachi Rail to Auckland Transport for the integrated fare system in the city. Bringing our latest generation of digital payment solution in record time and in a cost effective way contributes to Auckland Transport and New Zealand's agenda of proposing more attractive and accessible ways for people to travel and use public transport.
